Refund Policy

1. Overview

At BookRide, we strive to provide excellent service. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Refund Eligibility

2.1 Customer Cancellations

Refunds for customer-initiated cancellations are processed as follows:

• One-way drops — more than 4 hours before pickup: 100% refund (if paid online; processing fee may apply)
• Multi-day packages — more than 24 hours before scheduled trip start: 100% refund (fully refundable)
• One-way drops — 1–4 hours before pickup: 50% refund
• One-way drops — less than 1 hour before pickup: No refund
• Multi-day packages — within 24 hours of trip start: No refund unless otherwise agreed at booking
• No-show: No refund

2.2 Service Provider Cancellations

If BookRide or the assigned driver cancels your booking:

• Full refund will be processed automatically
• Refund will be credited to your original payment method within 5-7 business days
• You will receive a notification via email/SMS

3. Refund Scenarios

4. Refund Processing

4.1 Processing Time

Refunds are processed as follows:

• Online Payments (Card/UPI/Digital Wallet): 5-7 business days
• Cash Payments: Refund credited to BookRide wallet or bank account (7-10 business days)
• Wallet Credits: Instant refund to BookRide wallet

4.2 Refund Method

Refunds will be processed to the original payment method used for the booking. If the original payment method is unavailable, refunds may be credited to your BookRide wallet or bank account.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your BookRide account
2. Go to "My Bookings" section
3. Select the booking for which you want a refund
4. Click on "Request Refund"
5. Provide reason for refund request
6. Submit the request

Alternatively, you can contact our customer support team at (+91)925 800 2554 or email us at support@bookride.in with your booking ID and refund request.

6. Refund Disputes

If you are not satisfied with a refund decision, you can:

• Contact our customer support team for review
• Provide additional documentation or evidence
• Request escalation to our management team

All disputes will be reviewed within 48 hours, and you will be notified of the decision.

7. Processing Fees

In certain cases, a processing fee may be deducted from the refund amount:

• Customer-initiated cancellations: ₹50 or 2% of booking amount (whichever is lower)
• No processing fee for service provider cancellations or technical issues

8. Special Cases

8.1 Outstation Bookings

For outstation bookings, cancellation and refund policies may vary. Please refer to the specific terms mentioned at the time of booking.

8.2 Promotional Offers

Bookings made using promotional codes or discounts are subject to the refund policy applicable to the base fare amount.

9. Contact Us

For any questions or assistance regarding refunds, please contact us: